shipping & returns
Below is a guide to our shipping services and costs.
We only ship orders on a Monday to Friday basis at present.
Any orders placed on the weekend will be shipped on the following Monday or next working day
if the Monday is a public holiday.
UK ONLY SHIPPING
We are only able to offer UK mainland shipping from our factory outlet store.
We are selling these items at such a competitive price that we are unable to factor in the cost of admin & processing of export documentation for these items.
if the Monday is a public holiday.
please note the following:
All orders are shipped from our factory in Northamptonshire.
We aim to dispatch all orders placed before 2pm UK time on the same day. Within sale or seasonal promotional peak periods, our dispatch process may be longer. During a sale or seasonal promotional peak of large order volumes, we aim to have all orders dispatched within a maximum lead time of 4 working days from being placed. This is a conservative estimate and quite often we dispatch within 24-48 hours of an order being placed.
Please be aware that we cannot offer timed Next Day UK deliveries during any of our sale or peak periods.
All customers will receive an email or SMS confirming when their order has been dispatched. This confirmation will include online tracking information.
RETURNS
If for any reason you wish to return your unworn items, please follow the instructions detailed below.
Please note that all items must be returned to Grenson within 28 days of receiving your order in original packaging and unworn. We regret we cannot accept refunds or exchanges due to unwanted items returned outside of the 28 day returns window or if showing signs of wear or damage.
Any items purchased from our Outlet store are sold as seen. If you need to return an item because it doesn't fit, you will need to return the items to Grenson at your own cost.
We reccomend using a tracked carrier service to do this. You should keep a note of the tracking reference provided so that you can make sure you can track your item if needed.
HOW TO RETURN UNWANTED ITEMS
Please make sure you complete the brief form on the reverse of your invoice to confirm the reason for your return and include it in the box with the returned items.
Please note: If you do not include this paperwork, we won't be able to identify your returned items and it will lead to a delay in us being able to process your return.
Your items must be in an unworn condition and packaged in their original packaging. Any shoe boxes must be placed within an outer container. No stickers or labels are to be attached to shoe boxes directly.
Once your items are packaged as per the instructions above, you will need to send them to Grenson. We recommend using a tracked service for this return so that you can track your items and also contact the carrier if you need too regarding the shipment.
Our address for returns is:
Outlet Returns
Grenson Ltd
Unit C2, Crown Way
Crown Park
Rushden
NN10 6BS
We aim to have all returned items processed within 10 business days of your return arriving here.
Please be aware of any UK public holidays, weekends or unprecedented events beyond our control which may potentially delay delivery of your return to us.
Please note: you can drop off items purchased online to any of our London stores but we regret we are unable to offer a refund in store. You will receive your refund once your returned items have arrived back to our warehouse and have been checked and processed by our Returns Department. Delivery back to our Warehouse can be delayed. Please be advised that any returns made to store cannot be guaranteed to be processed within the 10 business days schedule as detailed above.